Returns and Exchanges
I ordered the wrong part!
Kogel Bearings aims for 100% customer satisfaction. If you ordered a part and it does not fit for your set up, we will be happy to exchange it for a product that does work for you.
As long as the product is unused and in perfect condition, we allow you to return it. Kogel will even cover standard shipping for your replacement parts.
I bought something and it's not working!
Contact us! There is a good chance that something is installed backwards or we need to make a little tweak to your setup. In all cases we will have a couple of technical questions, which are so much easier to handle over the phone.
If you received a faulty product, please remember that Kogel strives for a best-in-industry warranty.
I don't like this product!
Say whaaat???? OK, no biggie. If something is not up to your liking, our Guaranteed Performance Warranty is the best in the industry.
We offer full refunds within 90 days of purchase on all products. Store credit provided if return requested after 90 days. Products must be unused and in resellable condition.
How does it work?
Before you send anything back to our office, it would be good that we know it's coming. If you bought our products from us through this website, by phone or at an event, please initiate your return or exchange by giving us a call, text or email at firstname.lastname@example.org
If you bought it through a retailer, it is best to go back to your shop. We also work closely with our retailers to ensure you're covered.
Please note that any returns requested for refund must have the products in resellable condition. We can repackage the products, so don't worry about opened seal bags or slightly damaged boxes.
If you decide to install or trail test the parts, they are no longer resellable and we cannot accept returns or exchanges.