Our Guaranteed Performance Warranty
Kogel Bearings strives to deliver a best-in-industry warranty. Thinking of the current policies available from our ball bearing competitors, that is not much of a challenge.
Looking at some websites and terms of sales, it seems that the question 'Hey I bought this product from you and it did not live up to my expectations' is answered by a lot of legal talk, writing in ALL CAPS, and return procedures.
When it comes to product warranties, we have simplified the procedure. Your bearings are covered by 2-year Guaranteed Performance warranty, pending on annual bearing service. A manual for that service can be found here
We love to talk to our customers and realize that nothing is perfect, including the products that we painstakingly developed. If you feel your Kogel product failed prematurely, contact us via firstname.lastname@example.org or call +1 915.777.5666. Include some background info on your purchase and use and we will take it from there.
Our return rates are very low, so we tend to be flexible with replacements. Even if we realize that your bike made weekly trips to the car wash against better judgment, we will have a crash replacement program in place to get you back on the road.
Every employee at Kogel Bearings is a rider with a history in bicycle retail. We have learned to judge each case individually and live by the number one deadline for service departments: get the bike back on the road by Friday afternoon or your customer is going to be bummed by missing out on a weekend ride. While a next day turnaround is not always possible if it involves shipping, we will handle your claims fast.
If you want to read more about the Kogel philosophy on warranties, have a look at this blog post.